PARAGON PARTNERS has sold its shares in dtms GmbH, the leading provider of customer intelligence-technology in the German-speaking region, to net group Beteiligungen. This creates the No. 2 in the market for value-added services in the contact-center segment.
PARAGON PARTNERS acquired dtms from former Netrada Group in April 2014. Since then, management and the board have jointly worked on redefining its strategy, optimizing its processes and renewing its product portfolio to strengthen dtms’ position as the leading network-independent provider of contact-center solutions.
“We have invested into the strategic development of dtms over the past 6 years, especially by establishing an own solutions suite based on artificial intelligence. We are delighted that dtms has successfully positioned itself as an innovation leader”, says Krischan von Moeller, Co-Founder of PARAGON PARTNERS and adds: “We would like to thank the CEO of dtms, Thomas Lang, his management team and all employees for their entrepreneurial commitment. With customer-oriented processes and an innovative product portfolio, we are handing over the company to net group and thus contributing to the creation of a sustainably strong and independent provider in the market.”
dtms’ CEO Thomas Lang: “With the support of PARAGON PARTNERS, we were able to reposition both our operational processes and our modernized solutions portfolio. The merger with net group strengthens both companies and together they are well positioned for the future. The experience, competence and innovation that both companies offer can hardly be matched in the market.”
Founded in 1998, dtms has successfully established its position as the largest network-independent, omni-channel provider of customer contact-center solutions in the German-speaking market. In 2018, dtms generated revenues of approx. EUR 40 million.
PARAGON PARTNERS and dtms were supported throughout the transaction by goetzpartners (M&A, financing), Ebner Stolz (financial, tax), Raue LLP (legal) and Rautenberg Moritz & Co. (corporate strategy, advisory board).
About dtms GmbH
Mainz-based dtms GmbH is the leading provider of contact-center solutions and customer intelligence technology in the German-speaking area. Platforms for controlling the telephone accessibility of companies and the use of artificial intelligence to automatically answer customer queries play a decisive role. Especially the cloud-based ACD-, IVR-, multichannel-, and AI-solutions position dtms as the innovation leader in the field of intelligent and efficient customer interaction. For further information, please visit www.dtms.de.
About PARAGON PARTNERS
Founded in 2004, PARAGON PARTNERS is a leading investment firm in German-speaking Europe with more than EUR 1.2 billion of equity capital under management. PARAGON PARTNERS works together with its portfolio companies to achieve sustainable growth, operational excellence and market leadership. PARAGON PARTNERS look to unlock value in fundamentally attractive businesses, leveraging its ability to address transactional and operational complexity and transform companies through tailored value creation programs. The firm is based in Munich, Germany. For further information, please visit our website at www.paragon.de.